What to expect, in plain language
Home health care is unfamiliar to most families the first time they need it. This page explains the process, your rights, and what it costs.
From first call to first visit
Four steps, and we handle the paperwork and the physician contact.
Physician's order
Your doctor or hospital discharge planner refers you to us. Before anything else we verify your Medicare coverage — if it does not cover the care, we tell you rather than send a nurse.
In-home assessment
Once coverage is confirmed, a registered nurse visits your home, reviews your needs and reports back to your physician.
Your plan of care
We build a personalized program around the physician's orders and review it with you and your family.
Care begins
Our team starts scheduled visits, and an on-call nurse is reachable after hours, weekends and holidays.
Your rights as a patient
We respect each patient's right to dignity, privacy, respect, and participation in decision-making. In practical terms, that means the following.
You have the right to
- Be treated with dignity, consideration and respect, regardless of who you are
- Privacy — in your home, in your person, and in your medical records
- Be informed about your condition, your plan of care and any changes to it
- Participate in decisions about your care, and to refuse any treatment
- Know the names and qualifications of the people caring for you
- Voice a complaint without fear of it affecting your care
We ask that you
- Give accurate information about your health, medications and living situation
- Tell us promptly when your condition changes or a visit needs to be rescheduled
- Provide a safe environment for the staff visiting your home
Insurance & payment
We accept Medicare Part A and Part B. For Medicaid or a private plan, call us and we will confirm before anything is scheduled. Coverage is always verified before the first visit.
- Medicare Part A & Part B Accepted
- Medicaid and private plans Call us to confirm
Concerns and complaints
If something about your care is not right, call the office and ask for the clinical supervisor. Raising a concern will never affect the care you receive.